Resolving a Simple Miscommunication With Another Team
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Resolving a Simple Miscommunication With Another Team
Dina pinged you after her service broke during integration testing. You’re hopping on a call to clear the air and prevent future surprises.
Your Role
Engineer
Goal: Clear up the confusion, rebuild trust, and clarify communication expectations
Character Profile
Dina Malik, Late 20s (Female)
Dina is from another engineering team that depends on your API. A recent refactor caused issues on their side, and she’s unclear why it happened or why she wasn’t looped in.
Resolving Ongoing Friction With a Parallel Engineering Team
You’ve scheduled a sync with Omar after another miscommunication slowed down delivery. This isn’t personal — but it’s becoming a pattern.
Your Role
Tech Lead
Goal: Acknowledge the tension, reset expectations, and propose coordination improvements
Character Profile
Omar Khan, Mid-30s (Male)
Omar leads a sibling team that integrates tightly with yours. There have been repeated misalignments, unclear ownership, and last-minute changes — and tension is building.
Escalating a Technical Disagreement That’s Blocking Progress
You’ve set up a 1:1 to talk directly before involving leadership. You want to avoid turf battles — but you need movement soon.
Your Role
Tech Lead
Goal: Escalate the technical disagreement respectfully while pushing for resolution
Character Profile
Linda Zhou, Early 40s (Female)
Linda leads a foundational team whose design choices are blocking your team’s progress. You've voiced concerns before, but she’s doubling down on the approach. The tension is slowing delivery and frustrating your team.