crisis-leadership
Stay calm under pressure, delegate clearly, and keep your team aligned during fast-moving issues and incidents.
Navigating a Sudden Outage with Calm Leadership
Guide your team through a sudden minor outage with effective communication and decisive action without panic.
Delegating Clearly During a Fast-Moving Issue
Learn how to delegate effectively during an urgent incident, ensuring everyone knows their role and how to move forward quickly.
Communicating Updates to Stakeholders Mid-Incident
Practice delivering clear, timely updates to stakeholders during an active incident to maintain trust and transparency.
Balancing Transparency and Confidence Under Pressure
Learn how to communicate openly and confidently during high-pressure incidents, ensuring trust and clarity for your team and stakeholders.
Deciding to Roll Back or Fix Forward During an Incident
Lead your team through the decision of whether to roll back or fix forward during an incident, balancing technical and business needs.
De-escalating Team Blame During an Incident
Learn how to redirect blame towards constructive problem-solving during an incident, keeping the team focused and united.
Conducting a Post-Incident Review with Empathy
Learn how to lead a constructive post-incident review meeting that focuses on learning and prevention, not blame.
Addressing Systemic Issues from Repeat Incidents
Learn how to tackle recurring incidents by spotting the bigger issues and finding long-term fixes.
Clarifying Ownership During Chaos
Learn to establish clear roles quickly during a chaotic incident to maintain order and focus.
Leading Multi-Day Resolution with External Teams
Lead a complex, multi-day incident resolution involving multiple external teams with a focus on clear communication and collaboration.