Crisis Leadership & Incident Response
Stay calm under pressure, lead during incidents, and keep your team aligned and focused.
Handling an Unexpected Alert or Page
Practice effective communication during an unexpected alert or system page, ensuring clarity and calm under pressure.
Communicating Effectively During a Service Outage
Learn to communicate clearly and effectively during a service outage to keep users and stakeholders informed and maintain trust.
Delegating Roles During an Active Incident
Practice effective role delegation and clear communication during an active incident.
Leading Through a Minor Production Glitch
Practice keeping your team calm and focused while navigating a minor production issue with clear communication and action plans.
Leading a Multi-Day Incident Response with External Dependencies
Navigate a complex multi-day incident response involving external partners and manage communication effectively.
Leading an Incident Call with Multiple Suspected Root Causes
Practice managing a high-pressure incident call with multiple potential root causes and coordinate an effective response.
Crisis Leadership & Incident Response: Roll Back or Fix Forward?
Practice making critical decisions during an incident with incomplete information.
Managing Stakeholder Updates During an Ongoing Issue
Learn to communicate effectively with stakeholders during a critical incident, balancing transparency and reassurance.
Navigating Team Blame During a Crisis
Practice leading an engineering team through a high-pressure situation while managing blame and maintaining focus on resolution.
Post-Incident Review: Addressing Systemic Issues
Facilitate a post-incident review to identify systemic issues and collaboratively develop solutions to prevent future incidents.