Introduction: What You’ll Learn
This simulation guides you through handling a sensitive conversation with a team member who has been missing deadlines. The goal is to address the issue constructively, understand underlying challenges, and collaboratively find solutions.
You’ll practice:
- Opening the conversation with empathy
- Identifying root causes of the issue
- Exploring solutions and setting expectations
- Ensuring follow-up and support
Step-by-Step Simulation
Scene 1: Setting the Scene
(You notice that Alex has missed several project deadlines over the past month, impacting team deliverables. It's time to address the issue in a one-on-one setting.)
Facilitator: "Hey Alex, thanks for meeting up. I appreciate your effort on the projects. I wanted to chat about some of the deadlines that have been missed recently and see what we can do to help you out."
Alex: "Sure, I appreciate it. I've been feeling a bit overwhelmed lately, to be honest."
Facilitator: "Thanks for letting me know. I’ve noticed a few deadlines have been slipping, and I’d love to understand what challenges you’re facing. Can you tell me a bit more about what’s been going on?"
Scene 2: Diving Deeper
Alex: "Yeah, it’s been a lot to juggle. Sometimes it’s hard to know what to prioritize, and unexpected bugs have popped up and taken more time than I thought."
Facilitator: "That makes sense. Prioritization and surprise issues can definitely throw a wrench in things. What do you think might help you manage these better?"
Alex: "Maybe some clearer priorities or help with organizing tasks. I’m also thinking about how to handle those unexpected issues better."
Facilitator: "Those are great points. How about we start by going over your task list together each week to sort out priorities? We can also talk about setting aside some time for those unexpected things."
Scene 3: Collaborating on Solutions
Facilitator: "Are there any tools or techniques you think could help? Have you tried time-blocking or maybe using a task board to get a clearer view of priorities?"
Alex: "I haven’t tried time-blocking, but a task board could definitely help. Maybe a quick daily check-in to adjust priorities?"
Facilitator: "That sounds like a solid plan. Let’s set up a task board and do quick daily syncs to adjust priorities and tackle any immediate issues. We can also get others involved if you need more hands on deck."
Scene 4: Wrapping Up and Next Steps
Facilitator: "Thanks, Alex, for being open and coming up with these ideas. Let’s try these changes in the next sprint and see how they work out. I’m here to support you, so just reach out if anything comes up."
Alex: "Thanks. I really appreciate the support, and I’m looking forward to trying these strategies."
Facilitator: "Awesome. I’ll check in with you mid-week to see how things are going. Let’s keep the conversation going."
Mini Roleplay Challenges
Challenge 1: Alex becomes defensive about the missed deadlines.
- Best Response: “I get that this is tough, and I’m here to help. Let’s use this as a chance to improve things together.”
Challenge 2: Alex attributes the missed deadlines entirely to external factors.
- Best Response: “External factors can definitely impact things, but let’s focus on what we can control and how we can manage those influences better.”
Challenge 3: Alex suggests unrealistic solutions.
- Best Response: “Those are interesting ideas. Let’s look at what’s doable right now and maybe roll out changes step by step.”
Optional Curveball Mode
- Alex is unaware of the impact of the missed deadlines on the team.
- Alex suggests they might need to reduce their workload.
- The conversation veers off-topic multiple times.
Practice handling each situation with sensitivity and focus.
Reflection Checklist
Conversation Flow
- Did I start the conversation with empathy?
- Was I actively listening without judgment?
- Did we come up with actionable steps together?
Solution Focused
- Did I guide towards realistic and constructive solutions?
- Did I make sure Alex felt supported and understood?
Follow-Up and Accountability
- Did I set a plan for follow-up and support?
- Did I establish clear expectations and next steps?
Common Mistakes to Avoid
- Coming across as confrontational or accusatory
- Failing to listen or dismissing Alex’s concerns
- Not setting clear follow-up actions or support structures
- Overloading Alex with too many changes at once