Introduction: What You’ll Learn
This simulation guides you through the delicate process of reversing a decision you previously made. The focus is on keeping trust and clarity with your team while handling the reversal effectively.
You’ll practice:
- Communicating the change clearly
- Explaining why you’re reversing the decision
- Addressing team questions and concerns
- Building trust and encouraging open communication
Step-by-Step Simulation
Scene 1: Setting the Stage
Facilitator: "Hey everyone, thanks for joining on short notice. I wanted to talk about a change regarding the tech stack decision we made last week. It’s important to me that we’re all on the same page as we move forward."
(The team looks curious and slightly concerned.)
Scene 2: Explaining the Reversal
Facilitator: "After looking at some new data and feedback from our stakeholders, it turns out our initial tech stack choice might not be the best fit for our long-term goals. I realize this might be a bit of a curveball, but it’s a necessary step for us to succeed."
Facilitator: "Let me explain why this change is needed and how we’ll proceed."
Scene 3: Engaging the Team
Facilitator: "We found two main issues: new customer feedback pointed out some integration challenges, and our partner team noted potential maintenance problems."
Facilitator: "Feel free to ask any questions or share your concerns."
(Alex raises a hand.)
Alex: "How is this going to affect the work we've already done and our timelines?"
Facilitator: "Good question, Alex. We’ll need to do some rework, but we’re adjusting the schedule to minimize delays by reallocating resources and tweaking our milestones. We’re here to support you through this transition."
Scene 4: Addressing Concerns and Moving Forward
Sara: "I'm worried about team morale. How can we prevent this from happening again?"
Facilitator: "That’s a fair concern, Sara. To prevent this in the future, we’ll involve more folks early on in decision-making and set up regular feedback checkpoints."
Facilitator: "Let’s brainstorm how we can improve this process together. I’d really value your input."
Scene 5: Wrapping Up
Facilitator: "Thanks for your understanding and input. Here’s our updated plan:"
- Re-evaluate the tech stack — we’ll consult with stakeholders and tech leads
- Adjust project timelines — reallocating resources to keep us on track
- Improve decision-making processes — involving more team input and adding checkpoints
Facilitator: "I’ll post these updates in our project channel. Please reach out if you have any more questions or suggestions. Thanks again for your cooperation."
Mini Roleplay Challenges
Challenge 1: A team member says, “This is the second time we’ve changed direction.”
- Best Response: “I understand your frustration. Let’s talk about how we can stabilize our planning to avoid such changes.”
Challenge 2: Someone asks for more technical details than you have.
- Best Response: “I’ll get those details and share them in our next meeting or follow-up.”
Challenge 3: A team member seems disengaged and silent.
- Best Response: “I’d love to hear your thoughts, even if it’s after the meeting. Your perspective is important.”
Optional Curveball Mode
- A stakeholder unexpectedly joins the meeting.
- A team member suggests an alternative solution.
- The team seems divided on the reversal.
Practice handling these situations professionally while keeping the meeting on track.
Reflection Checklist
Communication
- Did I clearly explain the reason for the decision change?
- Did I listen actively and address team concerns?
Team Trust
- Did I reinforce trust with openness and accountability?
- Did I involve the team in shaping future processes?
Leadership
- Was I empathetic and supportive during the discussion?
- Did I provide clear next steps and follow-up actions?
Common Mistakes to Avoid
- Not providing a clear rationale for the decision change
- Ignoring team concerns
- Overlooking the impact on team morale
- Failing to establish a plan to prevent similar issues