Roleplay Scenario
Scenario Overview
Two teammates have had a disagreement that’s affecting the team’s vibe. After a meeting where they disagreed on a project direction, things got tense. You've been asked to mediate a conversation to clear the air. Your goal is to help them understand each other's points of view, find common ground, and get back on track as a team.
Roles & Setup
Role A – Mediator (You)
You're here to facilitate the chat.
Your goal: Keep things positive and productive, making sure everyone feels heard. Use simple strategies like active listening and summarizing.
Role B – Teammate One
You felt your ideas were dismissed during a meeting.
Your goal: Share your feelings and find a way to move forward positively.
Role C – Teammate Two
You made a comment that upset your colleague, though it wasn’t your intention.
Your goal: Understand their side and work things out.
Suggested Openers
Mediator:
- “Thanks for coming together. Let’s talk things through and see how we can turn this around.”
- “I’m here to help us find a way forward that works for everyone.”
Teammate One:
- “In our last meeting, I felt like my ideas were brushed off, and it made me feel unappreciated.”
- “I want us to have a good working relationship and sort this out.”
Teammate Two:
- “I didn’t realize my comment had that impact. I’m here to understand and make things right.”
- “I value our teamwork and want to clear this up.”
Sample Roleplay in Action
Mediator:
“Thanks for being here. I know there was some tension after the last meeting, and we’re here to talk it out. [Teammate One], why don’t you start by sharing what’s on your mind?”
Teammate One:
“During the meeting, when you said ‘let’s not overcomplicate things,’ it felt like you were dismissing my whole approach, which was frustrating.”
Teammate Two:
“I’m sorry you felt that way. I just wanted to simplify the discussion, not dismiss your idea. I really do appreciate your input.”
Mediator:
“Sounds like there was some miscommunication. [Teammate Two], could you explain what you meant?”
Teammate Two:
“I was just trying to find a quicker path to the solution, but I see now how it came across. I didn’t mean to undermine your work.”
Mediator:
“Thanks for clearing that up. How can we prevent this in the future? Maybe a quick check-in during discussions to clarify what we mean?”
Teammate One:
“That sounds good. I’d also appreciate it if feedback acknowledges the effort put into ideas.”
Teammate Two:
“Absolutely. I’ll be more careful with my wording and make sure to highlight the positives too.”
Mediator:
“Great, it sounds like we have a plan. Let’s touch base in a week to see how it’s going. Anything else either of you want to discuss?”
Teammate One:
“No, I’m good. Thanks for helping us sort this out.”
Teammate Two:
“Same here. Thanks for facilitating.”
Post-Scenario Tools
Curveball Mode (Optional)
Throw in one of these mid-roleplay to see how participants adapt:
- One teammate gets defensive and withdraws.
- The conversation veers off-topic due to emotional responses.
- Another teammate unexpectedly joins, adding a new perspective.
Reflection Checklist
As the Mediator:
- Did you keep the discussion balanced and fair?
- Did you help both parties feel heard and understood?
- Did you guide them toward finding a workable solution?
As a Teammate:
- Did you express yourself clearly and constructively?
- Did you listen actively and with empathy?
- Did you contribute to finding a solution?
Common Mistakes to Avoid
- Letting the conversation get heated or personal
- Taking sides or dominating the conversation
- Ignoring the root issue in favor of a quick fix
Pro Tip
Creating a safe space for open communication builds trust and strengthens team dynamics. It’s important to handle such situations with care and empathy.