Addressing Exclusion or Bias in the Workplace

difficult-conversationsMid10–15 min
How to Use This: Run this roleplay with 2–3 people, or try it solo by voicing each role. Add curveballs for complexity. Reflect afterward to identify effective strategies and areas for improvement.

Roleplay Scenario

Scenario Overview

You've noticed or experienced a situation where someone was excluded or a bias was expressed during team interactions. You need to address this behavior to promote a more inclusive environment without escalating tension or creating defensiveness.

Roles & Setup

Role A – Concerned Team Member (You)
You've noticed a recurring pattern of exclusion or bias.
Your goal: Address the issue constructively and propose a more inclusive approach.

Role B – Team Member Involved in the Incident
You may be unaware of the impact of your actions.
Your goal: Understand the concern and engage in a constructive dialogue.

Role C – Neutral Observer (Optional)
You're a third party who witnessed the incident.
Your goal: Provide additional perspective and support resolution.

Suggested Openers

Concerned Team Member:

  • “Hey, can we chat about something I noticed in our last meeting? I think it’s important for us as a team.”
  • “I’d love to talk about something I’ve been thinking about regarding our team interactions.”

Team Member Involved:

  • “Of course, I’m open to hearing your thoughts. Let’s talk about it.”
  • “Sure, I’d like to understand your perspective.”

Neutral Observer:

  • “I noticed the dynamic too and am here to help facilitate the conversation.”
  • “I’d be happy to share what I observed if it helps."

Sample Roleplay in Action

Concerned Team Member:
“Hey, I wanted to talk about something from our last meeting. When [Name] tried to share their ideas, it felt like we moved on pretty quickly without really acknowledging them. It seemed like their perspective was missed, especially during the [specific topic] discussion.”

Team Member Involved:
“I didn’t realize that happened. I definitely didn’t mean to exclude anyone. Can you give me more details?”

Concerned Team Member:
“Sure. It seemed like when [Name] was speaking, we didn’t give their points the same attention as others. For example, during the [project issue] discussion, their input wasn’t explored, even though it could have provided valuable insight.”

Neutral Observer:
“I noticed that too. [Name]'s ideas were solid, and we might have missed an opportunity to dig deeper into them.”

Team Member Involved:
“Thanks for bringing this up. I appreciate you pointing it out. I’ll make sure to be more mindful and ensure everyone gets a chance to contribute.”

Concerned Team Member:
“Great, I’m glad we could have this conversation. Maybe in future meetings, we could have a quick check to make sure everyone’s had a chance to voice their thoughts or follow up on any missed contributions?”

Team Member Involved:
“That’s a good idea. I’m all for finding ways to make our meetings more inclusive.”

Neutral Observer:
“Agreed. I can also help by checking in with quieter team members after meetings.”

Post-Scenario Tools

Curveball Mode (Optional)

Introduce one of these twists mid-roleplay to test adaptability:

  • The team member involved becomes defensive or dismissive.
  • New evidence of bias or exclusion surfaces during the conversation.
  • Another team member unexpectedly joins the conversation.

Reflection Checklist

As the Concerned Team Member:

  • Did you address the issue without assigning blame?
  • Did you suggest constructive changes?
  • Did you maintain an open and respectful dialogue?

As the Team Member Involved:

  • Did you listen actively and avoid defensiveness?
  • Did you acknowledge the concern and commit to improvement?
  • Did you contribute to finding a solution?

As the Neutral Observer:

  • Did you support a balanced conversation?
  • Did you offer helpful observations without taking sides?
  • Did you help identify practical steps forward?

Common Mistakes to Avoid

  • Approaching the conversation with accusations.
  • Avoiding the issue due to discomfort.
  • Overgeneralizing or making assumptions about intent.
  • Failing to suggest or agree on actionable steps.

Pro Tip

Addressing bias or exclusion requires sensitivity and a focus on fostering understanding. Frame the conversation around shared goals for team improvement and inclusivity.