Fostering Feedback in a Low-Trust Environment

team-cultureMid10–15 min
How to Use This: Run this roleplay with 2–4 people, or try it solo by voicing each role. Add curveballs to test adaptability. Reflect afterward to see what worked—and what didn’t.

Roleplay Scenario

Scenario Overview

Your team is experiencing low morale, and people are hesitant to share feedback. You want to create a more open atmosphere where everyone feels comfortable speaking up and contributing ideas. This roleplay helps you practice facilitating a dialogue that encourages openness and collaboration.

Roles & Setup

Role A – Team Lead (You)
You want to help the team feel comfortable sharing feedback and ideas.
Your goal: Start a conversation that encourages everyone to speak up and share thoughts.

Role B – Team Member 1
You’ve felt a bit disconnected and hesitant to share your thoughts.
Your goal: Open up about your feelings and suggest ways to improve the team dynamic.

Role C – Team Member 2
You usually keep quiet in meetings and avoid conflict.
Your goal: Share your perspective on how the team can communicate better.

Role D – Team Member 3 (Optional)
You’re a bit skeptical about whether feedback sessions lead to real change.
Your goal: Express your concerns and propose ways to make the sessions more effective.

Suggested Openers

Team Lead:

  • “Hey everyone, I’d like us to have an open chat about how we’re doing as a team. I want to make sure everyone feels comfortable sharing their thoughts.”
  • “I’ve noticed we might not be as open as we could be. Let’s talk about how we can improve that.”

Team Member 1:

  • “Thanks for creating this space. I’ve been feeling a bit out of the loop, and I think it might help if we talk about it.”
  • “I’ve had some feedback but was unsure how to bring it up. I appreciate this chance.”

Team Member 2:

  • “I don’t usually speak up, but I’ve been thinking about how we can communicate better.”
  • “It’s sometimes hard for me to share, but I want to try in this setting.”

Team Member 3:

  • “We’ve had these talks before, but I haven’t seen much change. I’m hoping this time we can make it stick.”
  • “I’m a bit skeptical, but I’d like to see how we can improve our communication.”

Sample Roleplay in Action

Team Lead:
“Thanks for joining the conversation. I’d like us to be open about how we’re working together. It’s important to me that everyone feels heard.”

Team Member 1:
“I really appreciate this. I’ve felt like my input isn’t always taken seriously, and it’s made me hold back.”

Team Member 2:
“I often stay quiet because I’m unsure how my feedback will be received. But I think we could definitely improve our communication and planning.”

Team Member 3:
“We’ve tried feedback sessions before but without much change. Maybe if we set clear action points, it’ll help?”

Team Lead:
“Thanks for sharing, everyone. Let’s focus on a couple of things we can actually do differently. How about regular check-ins where feedback is encouraged?”

Team Member 1:
“That sounds good. It’d be great to have a space where we can talk regularly.”

Team Member 3:
“I agree. Maybe we can track what we discuss, so we can see if we’re making progress.”

Team Lead:
“Great ideas. Let’s aim for bi-weekly check-ins and keep a shared document to track our actions. I’ll make sure we follow through.”

Team Member 2:
“Sounds good. I feel better knowing we’re taking steps to actually address our feedback.”

Post-Scenario Tools

Curveball Mode (Optional)

Throw in one of these mid-roleplay to challenge participants:

  • A team member strongly disagrees with the feedback process.
  • Someone brings up a sensitive issue that wasn’t anticipated.
  • The conversation starts drifting off-topic.

Reflection Checklist

As the Team Lead:

  • Did you create a comfortable environment for sharing?
  • Did you acknowledge everyone’s input?
  • Did you guide the conversation toward practical actions?

As a Team Member:

  • Did you express your thoughts clearly?
  • Did you listen to others and contribute constructively?
  • Did you feel your voice was heard?

Common Mistakes to Avoid

  • Letting the session become a venting forum without focus.
  • Ignoring concerns without addressing them.
  • Failing to follow up with concrete actions post-discussion.

Pro Tip

Building trust takes time and consistent effort. Regular feedback sessions with actionable follow-ups will show your commitment to improvement and help create a more open, collaborative culture.