Introduction: What You’ll Learn
This simulation guides you through a performance conversation focused on addressing underperformance. You'll learn how to balance empathy with clarity, ensuring the conversation is constructive and supportive.
You’ll practice:
- Setting a positive and constructive tone
- Clearly communicating performance concerns with specific examples
- Encouraging self-reflection and input
- Collaboratively developing a plan for improvement with actionable steps
Step-by-Step Simulation
Scene 1: Opening the Conversation
Facilitator: "Hey Jamie, thanks for meeting with me today. I really appreciate all the hard work you’ve been putting in. I wanted to chat about a few things to see how I can help you out."
Jamie (as a developer): "Sure, I’m all ears."
Facilitator: "Awesome. I just want to make sure we're both on the same page and find ways to make things a bit smoother for you."
Scene 2: Sharing Observations
Facilitator: "I’ve noticed that some of your code reviews are taking longer than usual, and a couple of deadlines slipped through the cracks. Do you have any thoughts on what's been going on?"
Jamie: "Yeah, I’ve been finding the new project pretty tough and juggling everything has been a bit much."
Facilitator: "I totally get that. New projects can be overwhelming. Let’s see how we can make it more manageable."
Scene 3: Encouraging Reflection and Input
Facilitator: "What do you think would help take some of that pressure off? Is there anything specific you feel you need more of?"
Jamie: "Prioritizing has been a struggle, and I could use a bit more clarity on what's expected with this new project."
Facilitator: "That makes sense. How about we set up a quick weekly check-in to go over priorities? I can also connect you with someone who's been through this project for some extra tips."
Scene 4: Developing an Improvement Plan
Facilitator: "Let’s come up with a plan to help you feel more on top of things. We can start with those weekly check-ins and get you some mentorship. How does that sound?"
Jamie: "That sounds great. I’d definitely appreciate the extra support."
Facilitator: "Awesome. Let’s touch base in a month to see how things are going. We can tweak the plan if needed."
Scene 5: Wrapping Up
Facilitator: "Thanks for chatting today, Jamie. Remember, you can always reach out if you’re feeling stuck or need anything."
Jamie: "Thanks, I really appreciate it. I’ll work on the plan and keep you posted."
Facilitator: "Perfect. I’m confident you'll do great. Let’s keep in touch, and have a good one!"
Mini Roleplay Challenges
Challenge 1: Jamie becomes defensive and denies any issues.
- Best Response: “I understand this might feel unexpected. Let’s go over some specifics together and figure out a way forward.”
Challenge 2: Jamie agrees but seems uninterested in improving.
- Best Response: “I’d like to know what might motivate you more. Let’s talk about what support you need from me.”
Challenge 3: Jamie asks for immediate feedback on unrelated work.
- Best Response: “I’d love to discuss that, but let’s stick to our plan for now. We can set up another time to go over your other work.”
Optional Curveball Mode
- Jamie mentions personal issues affecting work.
- A team member interrupts with unrelated feedback.
- Jamie questions the fairness of the feedback.
Practice handling each one with empathy and professionalism.
Reflection Checklist
Conversation Flow
- Did I set a supportive tone while being clear about concerns?
- Did I use specific examples to illustrate performance issues?
- Did I encourage Jamie to share their perspective and actively listen?
Solution-Oriented Approach
- Did I propose actionable steps for improvement?
- Did I offer appropriate support and resources?
- Did we agree on a follow-up plan with specific goals?
Empathy and Clarity
- Was I empathetic yet direct?
- Did I create a safe space for open dialogue?
- Did I reaffirm my support and willingness to help?
Common Mistakes to Avoid
- Focusing only on negatives without solutions
- Overwhelming Jamie with too many changes at once
- Failing to listen actively to Jamie’s perspective
- Not setting a clear follow-up or review date